FAQs

M Spinello & Son has been providing services since 1905, marking over a century of continuous operation.

M Spinello & Son operates independently and is not affiliated with any other Spinello Locksmith. We are the original Spinello company, identifiable by the 'M' in our name.

M Spinello & Son operates from a single location in downtown Rockford. Our office is situated west of the Rock River at 522 Chestnut St.

Our business hours are Monday through Friday, from 8:00 am to 5:00 pm. We are closed on weekends.

While we are known for our locksmith services, M Spinello & Son also provides electronic security solutions. Our offerings include video surveillance systems, access control systems, ADA door operators, and audio-video intercom systems, among others.

M Spinello & Son is currently under its fourth generation of family ownership, maintaining a long-standing tradition of service.

The current owner of M Spinello & Son is Jimi White, the great-grandson of the founder. Mr. White brings over 47 years of industry experience to the company.

We accept various forms of payment including cash, Visa, Mastercard, Discover, American Express, Apple Pay, and checks.

Yes, all our employees undergo extensive background checks. Each staff member holds a current PERC (Permanent Employee Registration Card), which confirms they have passed required state and federal background checks and fingerprinting to work as a locksmith or security technician in Illinois.

M Spinello & Son is fully licensed and insured in Illinois. Our Illinois license number is 192.000144. We can provide a certificate of insurance upon request for any project.

Yes, M Spinello & Son has a Spanish-speaking representative available.

Yes, M Spinello & Son provides comprehensive HD video surveillance systems featuring motion detection recording, smartphone monitoring, smart motion alerts for humans and vehicles, yard signs, decals for additional deterrence, and professional installation services.

No, M Spinello & Son does not impose any annual or monthly fees for their video surveillance systems at any time.

Yes, M Spinello & Son handles the replacement of hollow metal doors, hollow metal frames, aluminum storefront doors, and offers door repair services.

Yes, M Spinello & Son services all varieties of safes, including expert safe opening, repairs, combination changes, and more.

Yes, M Spinello & Son operates a fully stocked safe showroom at their downtown location at 522 Chestnut St.

Yes, M Spinello & Son provides restricted lock cylinders and keys, ensuring key control as we are the sole entity capable of duplicating these keys. A signature form is supplied to customers, and keys are only duplicated with authorized individuals as specified on the form.

Yes, M Spinello & Son offers computer-generated master key systems for commercial, institutional, and rental property clients. We design the master key system, cut and stamp the keys, and configure lock cylinders to match your master key system requirements.

Yes, M Spinello & Son installs comprehensive access control systems, including card readers, key fobs, access control cards, panels, battery backup power supplies, electric strikes, magnetic locks, and lock hardware. We manage the entire process without subcontractors, ensuring consistent quality from installation through after-sale service.

Yes, M Spinello & Son has been installing ADA handicap door operators for about a decade, providing complete solutions with ADA push actuators and integration with existing equipment. Our ADA door operators are known for their reliability.

M Spinello & Son serves within approximately a one-hour radius of our downtown Rockford, IL shop, though we may travel further depending on the project’s size and scope.

M Spinello & Son is open to reviewing competitor quotes and will attempt to match or lower our prices if the comparison is equivalent.

Yes, M Spinello & Son offers free onsite estimates for all locksmith and security projects.

The turnaround time depends on our current workload and the time needed to receive hardware or equipment. All quotes are prioritized by order of acceptance, and we always provide accurate delivery and lead times for our projects.